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HP Recommended
HP Pavilion 590-p0127cb
Microsoft Windows 11

During a windows 11 reset, the power went out. Computer doesn't load windows and a pop-up window appears saying DWM crash and it reboots over 

1 REPLY 1
HP Recommended

Hi:

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is:  5QA47AA#ABA

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