Dead HP Z2 Mini G9 Workstation and can't add it to my HP support to open ticket

[mtellefson]

I have a HP Z2 Mini G9 Workstation that had been running fine for several months and now won't power on.  On a light on the motherboard when I connect the power.  I have tried a different power cord, different location, unplugging anything unnecessary.  

I have been trying to add it to my inventory on the HP support site but I keep getting a message that the service is temporarily offline.  How else can I contact support to resolve this?

[Dragon-Fur]

@mtellefson 

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HP Z2 Mini G9 Workstation Desktop PC 

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[mtellefson]

Thanks for the assistance.  I tried adding the device to my inventory again both through the "check your warranty" page and within the support site.

From the warranty page, I get the temporarily unavailable message.

From the support site, it says my email id is not registered in the portal but when I fill out the form it tells me there is a duplicate contact.  

I just filled out the form again using an alias (same but different email address) and it went through.  Waiting to get the approval email from HP and then hopefully I can add the device and open a ticket.

[Dragon-Fur · Accepted solution]

@mtellefson 

You are welcome.

I will leave the request in place -- should an agent contact you as a result of my asking, the agent will leave a message here before using other means to contact you.

Stay Safe.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[mtellefson]

I was finally able to get the machine added to my inventory and create a case.

[Dragon-Fur]

@mtellefson 

Excellent!

Persistence pays!

Thanks for letting us know.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"