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Vooch86
New member
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Message 1 of 2
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Flag Post

Desk top black screen but has power

HP Recommended
Omen HP 870-244
Microsoft Windows 10 (32-bit)

Ok we have done all the trouble shooting to no avail. Computer power up but has a black screen, we took it to an authorized HP tech shpt Ubreakifix and they said it needed a motherboard but they don't do that type of repair. Spent a while with an HP rep on chat and they advised that and authorized service center has to do the repair and they do not sell the motherboard to individuals it can only be obtained through an authorized tech repair place. They sent me the information for the shop where I originally took the computer. I called the shop and they said they don't do repairs like that. Any advice is appreciated. since I am going in circles here.

 

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Grzwacz
Level 12
Level 12
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Message 2 of 2
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HP Recommended

Hi,

 

You are between a rock and a hard place if HP Support directed you to to an authorized service center that cannot replace the motherboard (MB).

 

Maybe you can get a replacement MB at eBay. The MB part number is 799926-602. This part number was obtained at HP Part Surfer (Link).

 

Amazon (Link) has a Thimphu MB but the part number (799926-001is different. I don't know if this will work with your chassis.

 

I would make sure you can return the MB to the seller if you try one of the above options.

 

It might be better to buy a new HP PC.

 

Regards

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