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‎08-29-2020 09:30 AM

HP Recommended
Product: Pavilion 500-242A

Desktop PC will not boot. Attempted hard reset but does not work. When power button pressed, LED flashes white three times (with longer pause between 2 & 3) with single beep - fans turn on. Brief hard disk activity heard for a few seconds which then stops. USB keyboard shows no response at all - LEDS used to flash briefly. Nothing appears on monitor. Previously, machine was turning itself off automatically after 10's of minutes of normal use - since removed dust from grills in case it was overheating.

 

I have a replacement machine and only need to recover some files from the hard drive before disposal so options just to do this would also be OK.

 

Any help gratefully received.

1 REPLY 1

‎08-31-2020 04:28 PM

HP Recommended

@MRICE256 Welcome to HP Community!

 

I understand that you would recover the hard drive.

 

In that case, I would suggets you conatct  our HP smart frined support. They will help you.

 

https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Note: there will be charge for the support.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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