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Trineo
New member
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Message 1 of 2
198
Flag Post

Desktop computer frozen during start up

HP Recommended
slim desktop pc
Microsoft Windows 10 (64-bit)

I've just got a brand new computer. During start up HP/Windows asked if I wanted my informations kept for support. I answered no. Next screen says "Registrer og beskyt" - register and protect. It's frozen. I have tried to shut down - even removed the power cord - but it remains the same, when I turn on the computer. I cannot see what else, I can do ?!?

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Sorry to hear this.

 

A brand new PC that freezes out of the box during setup usually has a hardware problem. Are you only connecting a keyboard, mouse, and monitor to the PC at setup?

 

I would return to seller for a refund/exchange ASAP.

 

Regards

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