Desktop is powered on but the power button will not light up

[jROD927]

Good morning. I tried to turn on my PC it turned on but then a blue screen appeared. It **bleep** down tired to restart and did not. Now I tired to hard reset and the it powers up but the power button will not turn on and the PC does nothing. The fan is working so what could it be ?

[sandytechy20 · Accepted solution]

@jROD927

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

[JSET]

THE ON-BUTTON IS HARD TO PRESS TO TURN ON THE HP PAV 590-POO66 DESKTOP.  THE ON-BUTTON IS RECESSED.  CAN A NEW LONGER ON-BUTTON BE INSTALLED--IS THERE ANOTHER ALTERNATIVE.

[praveen196]

@JSET Welcome to HP Community!

I understand that the computer will not turn on.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!