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Desktop keeps freezing after login. Won’t let me use mouse, keyboard, or touchscreen.

NOBO9AA#ABA

My HP let’s me login and the second I try to do something, it freezes. It won’t let me use the mouse, keyboard, or touchscreen. 

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Desktop keeps freezing after login. Won’t let me use mouse, keyboard, or touchscreen.

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Could be a failing HDD or faulty RAM. Other issues can cause this; bad drivers, PSU, or the motherboard.

 

Run hardware tests to eliminate hardware.

 

Tap "ESC" at boot before Windows loads.

 

Select "F2".

 

Run system tests.

 

Regards

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