• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
OMEN 25L Desktop GT11-1000a (ID 1Z1B6AV)

Hi

Today i had an update from Windows 11 like always with kb........

After downloading the update, system ask me to restart. I did and directly after restart my pc started with bios update. I wait for some minutes and th< pc did a restart. I walk to the kitchen to take same food. But the pc didnt start anymore. So the pc was off. I try to restart but the omen led is burning and i can here the fans really idle. But nothing is working screen black. Keyboard is also not working. I try to reset and unplug based on the virtual assistent at hp support. Nothing helpt. No Light burning nothing.

 

Please help me. Im really stressing. I have warranty still.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Will,

This solution doesn't work, since the pc didn't start at all. Because of the warranty, HP fixed this for me by replacing the motherboard. The technician told me the fault lies within the bios, but this part can't be replaced on site so they just replace the whole motherboard.

Hope this helpt others out there with the same troubles. Hope this won't happen again...

View solution in original post

5 REPLIES 5
HP Recommended

I have exactly the same problem after the bios update from last Friday. I've an OMEN 25L GT12-1560nd, only 1 month in possession. The shop I bought it from couldn't help and suggested sending it back to the factory (bricked motherboard?). Tried everything including bios reset and unplugging the bios battery for several minutes.

I hope there's an easy solution!!

 

 

HP Recommended

Hello. Yes exactly the same situation. Bought 1st of October. And it happens with the latest update of thursday or friday. I have bring it back to the shop where i have buy it in netherlands. They wil repair ot because of the warranty.

HP Recommended

Please access the recovery environment by turning your computer on and off three times. After that, Win 10 will boot into the diagnostics mode. Now, you should click on Advanced options on the recovery screen. Then, choose Troubleshoot, Advanced options and Startup Repair in order.

 

Regards,

Will

HP Recommended

Hi Will,

This solution doesn't work, since the pc didn't start at all. Because of the warranty, HP fixed this for me by replacing the motherboard. The technician told me the fault lies within the bios, but this part can't be replaced on site so they just replace the whole motherboard.

Hope this helpt others out there with the same troubles. Hope this won't happen again...

HP Recommended

Hi the same here. They change the motherboard with warranty

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.