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‎06-15-2019 08:11 PM

HP Recommended
Product: HP Pav HPE h8-1260t Intel
Operating System: Microsoft Windows 10 (64-bit)

I was doing a restart and it did not completely restart it stopped at the HP logo and froze. Can’t do anything.

Any suggestions from the community.

Thanks in advance.

1 REPLY 1

‎06-17-2019 05:56 PM

HP Recommended

@Help431 

 

According to the specs I could find, your model PC came with Win7 preloaded, not Win10.  If yours is running Win10, as you indicated, you must have Upgraded it -- and that Upgrade is known to corrupt the Recovery information  -- and any attempted Reset after that is going to fail.



I am a volunteer and I do not work for, nor represent, HP
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