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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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According to the specs I could find, your model PC came with Win7 preloaded, not Win10. If yours is running Win10, as you indicated, you must have Upgraded it -- and that Upgrade is known to corrupt the Recovery information -- and any attempted Reset after that is going to fail.
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