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- HP Community
- Desktops
- Desktop Boot and Lockup
- Do not understand a pop-up message

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01-27-2020 04:51 AM
This message displays whenever I start my device: don't understand why, or what it means, or what action I should take.
c:/programfiles/windowsapps/portraitdisplays.hpdisplaycontrol_4.1.36.0_x64_2dgm.../startuptask.exe
Element not found
Any advice appreciated. Thanks!
01-29-2020 03:39 PM
@Steve111957 Greetings from the HP Community!
That's an error that seems to be related to the Windows applications and here's the best way to resolve the issue with the same:
- Open Start, type: CMD
- Right click CMD
- Click Run as administrator
Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
Also run the System File Checker utility:
- Open Start, type: CMD
- Right click CMD
- Click Run as administrator
- At the Command Prompt, type: sfc/scannow
- This will check for any integrity violations
- Restart your system
Check your hard disk for any errors:
- Click Start
- Type: CMD, from the results, right click Command prompt
- Click 'Run as Administrator'
- At the Command Prompt, type: chkdsk /r /f
- Hit Enter
- When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
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