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NJRob2
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Message 1 of 4
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Does not restart into Windows 10

HP Recommended
HP Pavilion Gaming Desktop 690-0084
Microsoft Windows 10 (64-bit)

From a cold start my desktop boots into Windows 10 just fine.  If I restart the pc it does not boot to Windows it boots to the System Information screen.  It says press any key to continue and that takes me to the HP PC Hardware Diagnostic UEFI screen.  If I exit out of hat screen the pc restarts and goes again to the System Information screen.  How do I get the desktop to boot into Windows 1o when restarting.  The only way I can get to Windows 10 is to completely power off the pc and then turn it back on.

 

 

 

3 REPLIES 3
Prométhée
Level 16
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Message 2 of 4
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HP Recommended

Hi

if you get to this screen, it may be that you have a hardware problem
do the tests and give the result

HP PCs - Testing for Hardware Failures | HP® Customer Support


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NJRob2
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Message 3 of 4
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HP Recommended

Hi, I ran all the hardware tests and everything was fine.  I ran both the fast tests and the extensive tests.

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Prométhée
Level 16
9,634 9,492 974 3,389
Message 4 of 4
Flag Post
HP Recommended

Does it happen all the time?
has your computer received a new windows update?
what is the original version, and the current one?
check for updates (except bios for the moment)

https://support.hp.com/us-en/product/hp-pavilion-gaming-desktop-pc-690-0000i/19769765/model/27734630...

 

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





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