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HP Recommended
Hp Pavilion Desktop 550

Hi I have a desktop that my friend gave me and I booted it up to find out it has a power-on password, he doesn’t know it because it’s fairly old. My warranty is expired so I can’t do anything but I tried to take out the cmos battery for 30 mins, didn’t work. I also tried to move the jumper pins for the cmos pw and it didn’t work. Please if you have a solution help me. My product is a Hp Pavilion Desktop 550 I don't get a generated code after 3 failed attempts too. 

Thank you, Malachi

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @MalachiManuma .

*HP does not capture or retain any BIOS password data, so HP cannot retrieve your local BIOS password.
*HP can remove the password through a service on the notebook.
*You can contact HP technical support to set it up. Options vary by location and warranty status (a service charge may apply).
*HP does not capture or retain any BIOS password data, so HP cannot retrieve your local BIOS password.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

1 REPLY 1
HP Recommended

Hello @MalachiManuma .

*HP does not capture or retain any BIOS password data, so HP cannot retrieve your local BIOS password.
*HP can remove the password through a service on the notebook.
*You can contact HP technical support to set it up. Options vary by location and warranty status (a service charge may apply).
*HP does not capture or retain any BIOS password data, so HP cannot retrieve your local BIOS password.


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.