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HP Recommended
HP ProDesk 490 G2 Microtower PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Drivelock has enabled itself, I thought the blue box was a virus but Im careful what sites I visit and virus scan plus malwarebyes scan  (fulll version not free) were clear.
Ive never used any password not even windows login as nobody has access to my PC
Brand new Kingston enterprise class SSD a few months ago with fresh win10 install. no other drives connected apart from wifi router via USB

CSP_2218r.jpg
after hitting enter 3 times I get this screen
CSP_2200r.jpg
In the BIOS, which is upto date (02.31)
CSP_2201 (2).JPG
going to the drivelock section
CSP_2203r.jpg
CSP_2208r.jpg

As you can see there is no password set:
CSP_2219.JPG
And see here its not even enabled ???
CSP_2221.JPG
Ive tried viewing the drive in a caddy/drive-dock on my laptop and the drive doesn't show at all.
this is the most disturbing computer fault Ive had in over 20 years of owning computers.
This is worse than a any malware-virus Ive had when you carnt access your own drive
any help would be appreciated.
Mark

 

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.