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‎05-21-2021 08:35 AM

HP Recommended
Product: HP EliteOne 1000 G2 27-in 4K UHD
Operating System: Microsoft Windows 10 (64-bit)

My Elite one twice randomly shutdown yesterday.  I could only restart it by pulling the power lead and plugging in again.  The fan seems to be on pretty much constantly so not sure if its an overheating issue.

I have a secondary problem in that sometimes when the PC goes into sleep mode after a period of inactivity I cannot restart it and the only option is to un plug the power lead.

Any help much appreciated.

2 people had the same question
3 REPLIES 3

‎05-21-2021 09:41 AM

HP Recommended

I have this exact problem with my HP Pavillion after installing the Windows 10 feature update  20H2. Try rolling that update back. This fixes it until Microsoft pushes that update again.

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‎05-21-2021 10:19 AM

HP Recommended

Thanks.  That makes sense as problems started around then.  I think you have to roll an update back within 10 days so not sure that is an option for me now?

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‎05-22-2021 02:18 AM

HP Recommended

i have the same problem its not your computer its the last hp update thats the problem my computer randomly shuts down when im inactive i have to leave a game on at all times so it doesnt shut down its a bandade fix i hope they fix this in the next patch if they wont i have to look up a way to downgrade the hp update ps this is the last time i update something from hp if it isn't broken dont fix it

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