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jmacintosh
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Eliteone 800 AIO G1 Touch

Eliteone 800 AIO G1 Touch
Microsoft Windows 8.1 (64-bit)

First of all I am new to the platform, your patience is appreciated!

 

A friend hands me his AIO and tells me if I can get it to work I can keep it.

 

After the HP splash screen it begins the boot sequence. I get one beep and then a message

There is an error in the SMART detection

 

1720-SMART Hard Drive detects imminent failure

Failing Drive: SATA0 (Dark Blue)

Failing Attribute #B8

To minimize the risk of data loss, backup the contents of your hard drive and run DPS self-test in F10 setup

 

Near the top it appears the bios version is 2.15.1236. On the bottom of the screen it says V02.21

 

the disk in question is a seagate SSHD part number 716263-001

It will boot to a flash drive if there is something I can put on it to give it a firmware fix.

 

As I mentioned, I am new to the platform, and any help is appreciated!  

 

UPDATE - I had it boot a few times over and I was able to get it to boot once to the home screen. I havent rebooted it since, and I don't want to in the event there is a downloadable fix. Im not sure if/when i will get it to boot to the desktop again.

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HP Recommended

Eliteone 800 AIO G1 Touch

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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jmacintosh
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HP Recommended

Eliteone 800 AIO G1 Touch

Thanks for your reply. I have also read that the firmware has proven to be a problem for this model SSHD. I will explore both options for a fix. Thanks again!

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