01-21-2019 12:17 AM - edited 01-21-2019 08:00 AM
Product: HP Notebook 15-AY039WM
Operating System: Microsoft Windows 10 (64-Bit)
This evening my notebook booted prompting "Enter Administrator Password or Power-On Password" for no reason. I do not have that password.
DISABLED CODE: 67607170
1) HP Notebook 15-AY039WM
2) Windows 10 64 bit
3) Requesting "Enter Administrator Password or Power On password" at booting.
4) We haven't done anything special to the computer, only usual Windows updates.
5) I have tried the solution of removing the case and removing the CMRS battery + holding power button for 20 secs to restart from scratch but it did not work.
6) I can provide the serial number for the computer if that helps you generate the relevant "Power On" password.
Looking forward for your help, as our business depends on this computer to be operational!