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- HP Community
- Desktops
- Desktop Boot and Lockup
- Enter Administrator or Power-On Password

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04-05-2024 10:44 AM - edited 04-05-2024 10:57 AM
After not using my pc for 3 weeks
i opened my pc (hp model RTL8822Ce).
Then,the screen was black ,there was a blue box in the middle that said: Enter Administrator Password or Power - On Password. I typed my normal password and it was wrong.Can someone help me please?
04-05-2024 01:18 PM
I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.
Therefore, according to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
To get help resetting the password on your product, you have to Contact HP support in your region using the following link:
https://www.hp.com/us-en/contact-hp/ww-contact-us.html
I am a volunteer and I do not work for, nor represent, HP