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troyamiller
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Envy 3000i on Win11 with GEForce GT710 hangs when booting

HP Recommended
HP ENVY Desktop PC TPE01-3000i (4M0M1AV)
Microsoft Windows 11

New machine here a couple of months ago.  I've had this issue from the onset, and finally getting around to troubleshooting it.  I added a GEForce GT710 video card (which has 4 hdmi ports... I have 3 monitors...).  Not EVERY time, but ALMOST every time, when I reboot the machine, I get the HP splash, and the spinning dots below it, booting Win11... and the dots stop spinning, and that where the machine hangs.  It DOES make the correct boot sound, and subsequently IS accessible to other machines on my network, but I cannot get into it directly - as it's stuck on the HP and (not) spinning dots screen.  I have to force it off and reboot... sometimes a half dozen times before it will come up with a screen for me to login to the machine.  I suspect it to be a video thing, but don't know what to do with that... suggestions?  (once up, the machine runs just fine.)

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Prométhée
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Message 2 of 4
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HP Recommended

hi

HP PCs - Testing for Hardware Failures | HP® Customer Support

see if the tests identify a hardware problem

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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troyamiller
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Message 3 of 4
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HP Recommended

I did end up running the 'extensive' system test... and everything passes.  Yet the machine still won't consistently boot - more often than not, just hangs on that black screen with the HP logo and the (not) spinning dots.  Thoughts?

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Prométhée
Level 16
11,426 11,276 1,161 3,663
Message 4 of 4
Flag Post
HP Recommended

" I added a GEForce GT710 video card "

remove the video card, test

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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