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HP Recommended
HP ENVY All-in-One - 32-a1035

Computer was working fine.  Left for a couple of days, came back and it won’t power on.  Screen and fan won’t power on.  No light near plug in indicating power to computer.  No signs of damage to cord or charger unit.  Volt meter confirms charger is kicking out the appropriate voltage.  10 second power button reset did not work.  Thoughts?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Problem solved.  After testing the power supply, I disassembled the case to test whether the DC jack was operational.  When I removed the motherboard shield, I noticed that the cable running from the DC jack to the motherboard was only partially inserted to the motherboard.  A quick test to confirm the DC jack was in fact operational and re-plugging the cable to the motherboard restored power.  The only thing I'm left confused about is how the cable from the DC jack loosened itself from the motherboard.  I bought this computer new and the case has never been opened.  It's a bit bizarre that the cable managed to work its way out of place after a year and a half.

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2 REPLIES 2
HP Recommended

Hi

 

Sounds like an internal component, peripheral, or motherboard problem if AC power from the outlet has been confirmed and you are confident the power supply adapter is okay.

 

Disconnect unnecessary peripherals. AIO PCs have most components integrated in the motherboard. You can test RAM, the CPU, and discrete graphics if applicable. You would have to disassemble the system to test  these components.

 

Contact HP Support using your PC's Support site for warranty assistance if you have an extended warranty.

 

HP Recommended

Problem solved.  After testing the power supply, I disassembled the case to test whether the DC jack was operational.  When I removed the motherboard shield, I noticed that the cable running from the DC jack to the motherboard was only partially inserted to the motherboard.  A quick test to confirm the DC jack was in fact operational and re-plugging the cable to the motherboard restored power.  The only thing I'm left confused about is how the cable from the DC jack loosened itself from the motherboard.  I bought this computer new and the case has never been opened.  It's a bit bizarre that the cable managed to work its way out of place after a year and a half.

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