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Error Code: BIOME-1 - previously functioning RAM is now inaccessible at reboot

HPE-170f
Microsoft Windows 10 (64-bit)

Product: AY604AA

Model: HPE-170f

Software build: A1NAv6PrA3

 

I just upgrade my CPU with Intel Core i7-960 Processor 3.20 GHz 8 MB Cache Socket LGA1366, which is the furthest I can go on this Motherboard with this socket. Everything seemed to be working fine and the system was running successfully right after I did the upgrade and restarted. Appearently I went one step too far and did an automated driver search update . Since the update, my system can no longer access any of my previously fully functioning RAM. After running diagnostics at reboot, I receive the memory Error Code: BIOME-1. I have attempted to run System Restore to a date prior to the update, but this is consistinently unsuccessful as well. At System Restore I receive the Error Code: (0x80070003) & (0x8007025d). "System Restore failed to extract the file (D:\Windows\System32\drivers\wd\WdBoot.sys) from the restore point." Ultimately, I need to know how to get use of my previoisly functioning RAM without being able to use my desktop / OS?  

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Error Code: BIOME-1 - previously functioning RAM is now inaccessible at reboot

@SRS5,

 

Welcome to HP Support Forums!

 

I see from your post that you're getting BIOME-1 error message on your Desktop screen. No worries, I'll be glad to assist you.

 

The BIOME-1 error message is related to memory. I would personally suggest you follow the steps suggested in the support document for - HP PCs - Memory Test Fails with Error Code BIOME-1

 

 If you're comfortable in opening the panel and reseating the RAM, please try and check if that helps. 

 

You could try to insert one RAM at a time and check if this is an issue with the memory or the port on the computer.

 

If nothing work, then I would suggest you contact our HP phone support for service related options. 

 

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp

 

I'm sure they should be able to go ahead and help you address your issue. Let me know if you need any further assistance. I'll be more than happy to help you.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the Accepted solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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Error Code: BIOME-1 - previously functioning RAM is now inaccessible at reboot

Thanks Jeet,  it was good to be reminded to physically check if everything is seated correctly. The real issue was with the Intel memory controller I had mistakenly loaded. I was warned, but did not read carefully enough. My original project of upgrading the CPU and GPU have been a success,  since reinstalling my original system software and drivers. Everything is running fine, except... Please help with "Installed Memory (RAM): 24.0 GB (16.0 GB usable)?  No error message any more and all 24GB memory is registering successfully in the BIOS set up. The issue is when I check the System Information in Windows 7, "Installed Memory (RAM): 24.0 GB (16.0 GB usable).  I can see all 24.0 GB flash at start up and the memory diagnosis scans were all successful ?

Please help with "Installed Memory (RAM): 24.0 GB (16.0 GB usable)? 

 

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Error Code: BIOME-1 - previously functioning RAM is now inaccessible at reboot

@SRS5,

 

It's great to have you back and your patience is greatly appreciated. 

 

I would personally suggest you go through this support document for - Understanding how Video Memory is used  

 

In this scenario, You can't increase the video memory per-se, but you can allocate more virtual memory for your computer to use. 

To do this, click start, right click computer>Properties>advanced system settings>advanced>performance>advanced>(virtual memory)>change> 

click custom size and enter the size of hard drive space you would like to allocate to virtual memory. I would recommend and initial size of 10000mb and a maximum size of 20000mb. Click apply and reboot your system.

 

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to help you.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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