11-12-2018 02:39 PM
I had a power surge, and when the computer restarted, it says Error No boot disk has been detected or the disk has failed.
I tried following tutorials on YouTube and other sites, but nothing works.
Any help on how I can get this fixed?
11-12-2018 02:44 PM
What is the full model number? Can you get into the BIOS? Tap esc or F2 and see if you can get in there and if the system sees a hard drive present. The power surge might have damaged the hard drive in which case it might need to be replaced in which case we need to track down the correct documentation for your specific model.
11-12-2018 04:56 PM
Then the power surge just messed up the boot sector of the hard drive; erased some software and you are going to need to reinstall Windows. Did you have Windows 10 on it? Do you by any chance have a backup? Just askin'
11-12-2018 05:10 PM - edited 11-12-2018 05:11 PM
Yes you do not download it from HP but from Microsoft. Go to the Media Creation Tool site:
Pick the create installation media link. Best to do a thumb drive (8 gigs minimum size) and after you get basic Windows installed you go back to HP for drivers and apps. You might be able to do what is called a repair install and keep your files which are still probably on the hard drive.
Let us know if there are more questions.
11-14-2018 03:40 PM
I chose 32bit because that is what the specs said on the HP site for this model computer.
See the below image for the partitions. I also created a new partition and attempted to install but I got the same error message.