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‎05-13-2022 11:22 PM

HP Recommended

I lost my boot disk and I can't start my computer, is it possible to buy another disk?

Category:
2 people had the same question
3 REPLIES 3

‎05-14-2022 05:07 AM

HP Recommended

Most likely but need to know the model number.

Also post the results of the Diagnostics routine to verify the drive.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


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‎05-14-2022 05:31 AM

HP Recommended

Desktop Warranty ends last month. Now  I'm facing hardware Related issue. kindly sort out and Resolve the issue.

 

 

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‎05-14-2022 05:41 AM - edited ‎05-14-2022 05:41 AM

HP Recommended

@Rajosanprak7 

Assuming you are jumping in on this thread, you also need to do the Diagnostics routine to verify the drive.

And please post the model number for your PC.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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