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Message 1 of 2
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Error code + Bios Password

HP Recommended
Hp Probook x360 11 g1 EE
Microsoft Windows 10 (64-bit)

Hello everybody, first I apologize for my english.

I have some problem actually, my friend give me his Hp Probook because he buy a new PC.

And when I start up the PC I have an error code (0xc0000098), I know how to repair it but I don't have admin bios password for boot with an usb.

And when I try 3 times a password for taking my System Disable code nothing was write... Just the text who says "System Locked Press the power button to restart the system". But I find serial number of PC and use and he give me a master bios password but he his not wotking.


For sum up I can't repair the first error because I don't have acces to bios and when I tapped the master bios password he say he is not correct.... 8hrs I'm on this and my brain is on fire someone can help me ?? 

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Message 2 of 2
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HP Recommended

Hi Manium


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 




I work on behalf of HP.
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