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‎08-28-2020 09:21 PM

HP Recommended
Product: Pavilion 23

I have old pc that all the sudden has black screen with pxe over ipv4 and ipv6. I just bought a new pc but I can’t get into this computer to get my pics and stuff saved on it.   Is there a way to fix it to get in to save my stuff? Or is it broke? I’ve tried to find stuff on YouTube  But I’m not a computer person so I’m stuck. A point in any direction would be helpful.  Thank you 

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1 REPLY 1

‎08-31-2020 03:25 PM

HP Recommended

@Crazymomma71

 

I reviewed your post and I understand that you are unable to boot to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the product number of your computer?
  • What is the operating system you are using?

 

Meanwhile, I recommend you restore the BIOS defaults following the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/in-en/document/c04831065

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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