Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Error code Start pxe over ivp4 /ivp6

HP Recommended
Pavilion 23

I have old pc that all the sudden has black screen with pxe over ipv4 and ipv6. I just bought a new pc but I can’t get into this computer to get my pics and stuff saved on it.   Is there a way to fix it to get in to save my stuff? Or is it broke? I’ve tried to find stuff on YouTube  But I’m not a computer person so I’m stuck. A point in any direction would be helpful.  Thank you 

Tags (1)
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you are unable to boot to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


  • What is the product number of your computer?
  • What is the operating system you are using?


Meanwhile, I recommend you restore the BIOS defaults following the steps in the below article and check whether the issue is resolved.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation