Error message during boot sequence and frozen black screen

[Brandedguardian]

My teenage daughter just bought a new HP laptop a few days ago and she did an update for it yesterday and now when it boots up she gets an error message which is only visible for a second and then it freezes with a black screen.  The system BIOS pending image is being cleared.  Do not shut down or remove power from your computer during the clear.  The clear will take a few minutes to complete.  Please help a Dad be the hero of the day and get this girls computer working befor she starts her first year of college next Monday.

[A_Gayathri]

Hi @Brandedguardian,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.