Error message with computer reset in safe mode

[Justinealicia]

I was able to get past bios with code from u gis but now I cant log into windows because the previous owner pw is unknown. So I have booted into safe mode or whatever its called, click on troubleshoot & & reset pc 3x and keep getting error message: "There was a problem resetting your PC. No changes were made."

Now what??

P.S. The girl we bought the computer from will not respond to emails, not happy.

[The_Fossette]

@Justinealicia,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below video and check whether the issue is resolved.

https://www.youtube.com/watch?v=PC3sUc3lr3E&feature=youtu.be&t=109

If you continue to face the issue, I am sending you a private message suggesting the next course of action.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Justinealicia]

There is not a slot for a recovery disc. The video was for windows 8, not windows 10 & I already have tried it in safe mode.

[KrazyToad · Accepted solution]

@Justinealicia

It looks like you were interacting with The_Fossette, but he is out for the day. I'm KrazyToad & I'm at your service. 

Since this Notebook does not have a DVD drive, you can get the Recovery Media in a USB Flash drive

Since you are using Windows 10, you can refer to this Link: https://support.hp.com/th-en/document/c04742289

Keep me posted if you need further assistance

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.