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Willdabeast37
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Every time, I boot up my PC I get this photo

HP Recommended
Omen by HP Desktop PC-870-210
Microsoft Windows 10 (64-bit)

Every time, I boot up my PC I get this photo,,, I dont know what to do. I have a HP Omen desktop Windows 10 64 bit.... product number Z5M40AA. any help and steps would be appreciated.20210114_133400.jpg

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Willdabeast37
Author
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ok for some reason my photo didnt up load, but its black screen with a blue dialog box that says Hard Disk Error, please run the hard disk test in system diagnostics, Hard Disk 4 (3F4)

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 3 of 4
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HP Recommended

@Willdabeast37

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

    Figure: System Diagnostics

    Startup Menu with F2 System Diagnostics selected
  3. The HP PC Hardware Diagnostics opens. On the main menu, click Component Tests.

    Figure : Selecting Component Tests from the main menu

    Selecting Component Tests from the main menu
  4. In the Component Tests menu, click Hard Drive.

    Figure: Selecting Hard Drive from the Component Tests menu

    Selecting Hard Drive from the Component Tests menu
  5. In the Hard Drive Tests menu, click Quick Test.

    Figure: Selecting the Hard Drive Quick Test

    Selecting the Hard Drive Quick Test
  6. Click Run Once.

    Figure: Running the Hard Drive Quick Test

    Hard Drive Quick Test - Run once
  7. The Hard Drive Quick Test begins. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

    When the test is complete, the results are displayed on the screen. Test results are also available in the Test Logs on the main menu.

  8. If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.

    If the hard drive fails one of the tests, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Willdabeast37
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there was no menu of such when i did that. so unless you another option. im just gonna keep getting this.

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