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06-22-2018 04:36 PM
My computer randomly restarted when I was on it and now it will not boot. Every time I try to turn it on it gets stuck at the message executing post delay. I've tried to access the bios but I press the button and nothing happens. Thank you for support.
06-22-2018 06:51 PM - edited 06-22-2018 07:06 PM
Welcome to the forum.
I am not an HP employee.
Please provide your HP PC's product number.
The symptoms indicates your PC cannot Power On Self Test. As such, you also cannot enter the BIOS.
Need more information to begin diagnosing the cause.
I would say there is a very good chance you have a hardware problem that is causing this symptom.
You will have to troubleshoot components to find the culprit right down to the motherboard. It is a time consuming process, you may need known good replacement components to do a thorough job.
It is sometimes best to have HP (if in warranty) or a local PC tech take a look when this happens.
06-23-2018 06:28 AM - edited 06-23-2018 06:37 AM
I can't see your image at this time. The HP moderators have to approve the image.
Have you tried running HP Diagnostics?
The prognosis on performing this task does not look good based on your description of the problem.
You should be able to see if the drive is the point of failure if you can run offline diagnostics.
Try disconnecting the HDD and optical drive to see if you get a "No boot disk" error message at startup.
06-26-2018 06:04 AM - edited 06-26-2018 06:07 AM
هل نفس المشكلة هنا
تم تطبيق خطوات لحل المشكلة ولم تنجح
06-26-2018 08:57 AM
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Thank you for your understanding.
06-28-2018 07:56 AM
Try running HP Hardware Diagnostics,
Try removing all peripheral devices connected to the desktop. See if you can load the operating system with only a keyboard and mouse connected to the system.
Please describe what steps you have applied to solve the POST delay.
It is very difficult to offer additional suggestions when I don't know what troubleshooting steps you have taken to solve this problem.