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Glennda1
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Solved!

Failure ID 6E3WTL-7AV98B-MFPV6K-60VJ03

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HP Pavillion protectsmart

Failure ID 6E3WTL-7AV98B-MFPV6K-60VJ03, 

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DavidPK
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Hi,

 

The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.

 

If you would like a guide on replacing the Hard Drive yourself, please let me know - include the current version of Windows that's installed on the machine ( ie Windows 8.1 or Windows 10.

 

Regards,

 

DP-K

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Glennda1
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Thank you for the information and It would be great if you could tell me how to replace hard drive.  The PC came with Windows  8 but I had install windows 10.   Will i need to purchas a disc of windows to install on the new hard drive?
Is there any way to get the information off the hard drive that is failing?

Have a great day!

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DavidPK
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Hi,

 

You're welcome :generic:

 

First of all, the drive on the link below is an example of one that would be fine for your notebook.

 

 1Tb Notebook Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 69 of your Maintenance & Service Guide.

 

Regarding reinstalling Windows 10 on the new drive, as long as the previous installation of Windows 10 had activated Ok after the upgrade from 8.1, you can just perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

 

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

 

Concerning the data on the failing drive, one option would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.

 

External HDD Caddy 2.5".

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Glennda1
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Thank you ssoooo much.

 Have a great day,

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DavidPK
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49,520 49,455 9,902 16,858
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You're more than welcome :generic:

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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