Failure ID

[dsragsdill]

Failure ID : 60FT84-8R7AL4-XD4CQJ-402U03 What is this and what does it mean?

Anyone got a solution?

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

60FT84-8R7AL4-XD4CQJ-402U03

OK

CNV0000000

5/12/21

200

Memory

Cache Module, Memory, Memory Board

Memory Module Failure (no DIMM id)

You will need to remove and replace the defective memory module in your PC.

Since the report gives no Dimm ID, if you have more than one memory module installed in your PC, remove all but one and test each one individually one at a time until you find the one that is producing the code..

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

854257-SJ1_Shave2_USG_WW_cover.fm (hp.com)