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dsragsdill
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Message 1 of 2
377
Flag Post

Failure ID

HP Recommended
Pavilion 570
Microsoft Windows 10 (32-bit)

Failure ID : 60FT84-8R7AL4-XD4CQJ-402U03 What is this and what does it mean?

Anyone got a solution?

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,447 65,011 22,074 33,995
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
60FT84-8R7AL4-XD4CQJ-402U03OKCNV00000005/12/21200MemoryCache Module, Memory, Memory BoardMemory Module Failure (no DIMM id)

 

You will need to remove and replace the defective memory module in your PC.

 

Since the report gives no Dimm ID, if you have more than one memory module installed in your PC, remove all but one and test each one individually one at a time until you find the one that is producing the code..

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

 

854257-SJ1_Shave2_USG_WW_cover.fm (hp.com)

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