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- HP Community
- Desktops
- Desktop Boot and Lockup
- Find recovery key of bitloker

Create an account on the HP Community to personalize your profile and ask a question
06-15-2025 01:22 PM
Hi @5CD3283M5J
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
Here are the key steps to find and use your BitLocker recovery key on an HP computer:
🔐 How to Find Your BitLocker Recovery Key (HP PCs – Windows 11/10)
1. Check Your Microsoft Account
If you signed into your HP device with a Microsoft account, the recovery key is likely saved there automatically.
- Go to https://aka.ms/myrecoverykey
- Sign in with the same Microsoft account used on your HP PC
- Look for your device name and the 48-digit recovery key
2. Check for Other Backup Locations
Depending on how BitLocker was set up, the recovery key might also be:
- Saved to a USB flash drive
- Printed and stored physically
- Saved as a .txt file on another device
- Backed up to a work or school account (if your device is managed by an organization)
3. Use the Recovery Key to Unlock Your Device
When prompted on the BitLocker recovery screen:
- Enter the 48-digit key exactly as shown
- Press Enter to unlock the drive and continue booting
If you’re unable to locate the recovery key and can’t access your system, HP recommends using Windows recovery options to reset the device. Just note that this will erase all files on the drive.
You can view the full official HP article here for more details. Let me know if you'd like help checking your Microsoft account or preparing for recovery—I'm here to walk you through it.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!