cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
573
Flag Post
HP Recommended

Fix for computer rebooting over and over. Can’t get on it at all.

HP Pavilion 570
Microsoft Windows 10 (64-bit)
Hello! I’m currently having to post this with my phone so bare with me on the spelling and autocorrect. So when I turn on HP desktop computer the HP Logo comes up and sits for around 30 seconds and then my computer shuts off, turns on by itself, and repeats this process over and over again. Ive had the computer since 2015 but I haven’t used it in over a year, but the last time I used it it was having this same problem so I packed it up and put it away, now I need to use it again. Please help.
3 REPLIES 3
Highlighted
Level 9
5,904 5,889 204 520
Message 2 of 4
542
Flag Post
HP Recommended

Fix for computer rebooting over and over. Can’t get on it at all.

Hi

 

Stage 1 is the POST (POWER ON SELF TEST), then thru to the BIOS and BOOT.

 

So a full diagnostic if you can ESC and F2.

 

Then please report the outcome.

 

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
520
Flag Post
HP Recommended

Fix for computer rebooting over and over. Can’t get on it at all.

I tried POST and it still does the same thing and In the full diagnostic everything passed. I’m more or less ignorant when it comes to computers but I’m pretty sure I did everything you asked
0 Kudos
Highlighted
Level 9
5,904 5,889 204 520
Message 4 of 4
506
Flag Post
HP Recommended

Fix for computer rebooting over and over. Can’t get on it at all.

Hi

 

So if it passes the diagnostic, then it should be a software issue.

 

Do you have the F11 function still, can you make a repair disk?

 

Please read thru this and ask again....

 

This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second Part:-
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7);
W8.x and W10 should activate automagically from their embedded licence key.
https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site is (Please be careful)...
https://mirror.corenoc.de/digitalrivercontent.net/

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

 

You may need to change the Secure/Legacy  boot option, and the boot sequence also.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation