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HP Recommended
HP Paviljon-0800ND
Microsoft Windows 10 (64-bit)

Hi,

 

After connecting a third monitor (in fact it is a Samsung tv screen) to my computer,  my computer will not boot up anymore,

The power button keeps flashing (at a different speed as it would do in sleep mode).

 

When I remove the cable on the monitor/tv site all works fine and i can reconnect after computer has finished booting.

 

Anything I can do to stop this annoying behavior?

 

Kind regards,

3 REPLIES 3
HP Recommended

@Harolddevries

 

Welcome to HP support community.

 

Update the Bios,Chipset and Graphics card driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

All updates including a firmware update have been run.

 

I guess too much power is drawn from the computer when the tv is on.

When I turn on the tv after booting there is no problem and the tv can be used as a third monitor.

 

Issue is not solved but this topic may be closed.

HP Recommended

@Harolddevries

 

Perform a system recovery:

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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