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Locked

‎07-13-2024 08:01 AM

HP Recommended
Product: HP Pavilion Desktop - 570-p055ng

Hi,

I need to boot from an external drive, since I have damaged the OS irreparably. Unfortunately I cannot remember the systems password at boot up time, to be able to change the boot order. How can I reset the p/w? I have never entered the BIOS before, so it might be very probable that it is still the original p/w, which was shipped with the PC.

BTW: All attempts to recover the OS failed. It appears to be the only solution to re-install the OS.

Helpful hints are very much appreciated.

Thanks,

Willie_x

Category:
1 REPLY 1

‎07-14-2024 10:41 AM

HP Recommended

Hey @Willie_x,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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