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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Frozen computer after trying to enable TPM
Create an account on the HP Community to personalize your profile and ask a question
10-24-2022 03:09 PM
I had recently updated my hp desktop to windows 10. In order to update to windows 11 it told me I had to enable TPM. I followed the steps to do that and now my computer is frozen, showing only an hp symbol. It won't respond to my keyboard and tu
10-24-2022 07:12 PM - edited 10-24-2022 07:14 PM
You do not need TPM to run windows 11
The system does have to be working. Possibly clearing CMOS will reset the bios and allow the system too boot.
The pair of blue jumpers can be moved to the left to clear cmos.
Unplug from wall
Tap power button 2-3 times to discharge residual electricity.
Touch finger to metal case before moving jumpers
Move both blue jumpers to the left for 20 second then return to previous position
Plug back in and see if system boots.
If system does not boot hold down the powers switch for 30 seconds
If your motherboard base ID (SSID) is 2B29 then you should be running bios version A0.18
Install windows 11 ISO using this guide https://jensd.be/1860/windows/upgrade-to-windows-11-22h2-on-unsupported-hardware
use your windows 7 or 8 serial number to activate 11 or just skip over the activation.
I recommend you stick with windows 10.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-25-2022 04:18 PM
Thank you! I actually didn't have to do all that. I unplugged the tower and left it unplugged for over a half hour. When I went back to it, I plugged it back in and it booted up fine. Weird. I should probably go buy a lottery ticket 🙂
10-25-2022 05:41 PM
@Tracey40 wrote:Thank you! I actually didn't have to do all that. I unplugged the tower and left it unplugged for over a half hour. When I
went back to it, I plugged it back in and it booted up fine. Weird. I should probably go buy a lottery ticket 🙂
Glad you got it working!
I recall that happened to Bill Gates when showing off his new Windows OS
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it