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‎07-21-2020 01:00 AM

HP Recommended
Product: HP Desktop Tower 251-a123wb

I was trying to reset my login password. Followed the steps then it froze on my with a blue box to into my password. Cant type anything it shuts down by me pushing the power button and starts up it the same screen with this blue box. Please help me fix my PC. 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2020 01:35 PM

HP Recommended

@islandgirlNS808

 

Welcome to the HP Support Community.

 

Let's try a BIOS recovery: https://support.hp.com/in-en/document/c02693833

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎07-23-2020 01:35 PM

HP Recommended

@islandgirlNS808

 

Welcome to the HP Support Community.

 

Let's try a BIOS recovery: https://support.hp.com/in-en/document/c02693833

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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‎08-19-2020 06:35 AM

HP Recommended

This but it did not fix

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‎08-20-2020 06:37 PM

HP Recommended

Could you send us a picture of the screen?


I am an HP Employee

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