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islandgirlNS808
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Solved!

Frozen

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HP Desktop Tower 251-a123wb

I was trying to reset my login password. Followed the steps then it froze on my with a blue box to into my password. Cant type anything it shuts down by me pushing the power button and starts up it the same screen with this blue box. Please help me fix my PC. 

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Betty0610
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@islandgirlNS808

 

Welcome to the HP Support Community.

 

Let's try a BIOS recovery: https://support.hp.com/in-en/document/c02693833

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
16,155 16,137 864 705
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@islandgirlNS808

 

Welcome to the HP Support Community.

 

Let's try a BIOS recovery: https://support.hp.com/in-en/document/c02693833

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

View solution in original post

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islandgirlNS808
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This but it did not fix

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Betty0610
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Could you send us a picture of the screen?


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