Getting Need BIOS Password

[WAMCCO1999]

We have a 2022 HP Pavillion Desktop (Model Number TP01-2244).  When trying to enter the BIOS, we are getting a password request and we never requested a password.  I did hit the enter 3 times to try to get a temporary code, but when I did hit the enter button 3 times, the only message I received was that the computer is locked and that I had to turn off computer and turn it on again.

I did remove the CMOS battery on the motherboard and did put it back to try to re-set the bios.  No luck and received the same BIOS password request.  I also did remove the jumper cable and put it back in.  No luck.

There must be a way to resolve this problem.  Problem is how?

[Hawks_Eye]

Hi @WAMCCO1999 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 If you would like help resetting the password on your product, please contact HP support in your region. 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye