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Go desktop stuck in screen saver

Envy

I turned my computer in this am and the screen saver image came up. But it will not go to the log in page. 

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Go desktop stuck in screen saver

@Chawkins,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

  1. Turn off the computer.
  2. Remove the computer from any port replicator or docking station.
  3. Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
  4. Unplug the AC adapter from the computer.
  5. Remove the battery from the battery compartment.
  6. Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
  7. Insert the battery and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
  8. Press the Power button to turn on the computer.
  9. On the Options screen, select Continue and continue to Windows 10.
  10. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
  11. Reconnect each of the peripheral devices.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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