Gray screen and long delay when starting computer

[MarcySB]

This computer is an HP desktop PC Mo1-F1000a with 12 GB RAM, 64-bit operating system, Windows 11 Home Version 22H2, and an integrated AMD Ryzen 5 4600G with Radeon Graphics 3.70 GHz processor. It was purchased in November 2021, so the warranty has expired already.

At the end of December, it started displaying a gray screen on startup and took a really long time to finally boot. After that, it was fine as long as it was not rebooted. This is just a basic computer - no gaming, no rendering, just basically Word and Internet.

Looking at the Display Adaptor in the Decvice Manager, I found this message: Device PCI\VEN_1002&DEV_1636&SUBSYS_87D6103C&REV_C9\4&2feae042&0&0041 requires further installation. It also says Device not started (amdwddmg) and says it is an Event 411.

This message was dated 9/20/2022 and 10/19/2022. There were no messages after that, and the October date is about 2 months before we started actually seeing an issue. Before the end of December, there was no delay in booting up that was noticeable.

I've done a little digging and there are some answers that involve doing things to the BIOS, the mother board, and the graphics card. Please keep in mind I can't do any of those things, and this is not a dedicated graphics card.

So, my question is what can be done about this? Is there anything I can do? I'd hate to think that a 1-year-old computer is already failing.

i hope I've given enough information. I appreciate any help. Thanks.

[Rainbow23]

Hi @MarcySB,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing system performance issues with your HP Desktop PC Mo1-F1000a.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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