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HP Recommended

Hi all,

I have a fleet of these AIO's that have been inadvertently allowed to upgrade to windows 11.  The actual upgrade worked, however afterwards, it has installed a BIOS update automatically that is not compatible/corrupt.

The result is a bootloop that says the update is corrupt.  I have tried pulling CMOS batteries to reset and performed the Win+B on startup to recover the BIOS.  After recovery, it reboots and appears to once again try to install the BIOS update with no way to stop it.

I want to try the USB recovery key, but the HP Website does not list any downloads for this device.  Can someone help me?

Michael.

1 REPLY 1
HP Recommended

Hi @Froggy42,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing boot loop issues with your HP All-in-One - 24-df0208a.

 

Please follow the steps from this document to reset the computer. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.