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I am glad you got the correct BIOS. Our senior expert, @Paul_Tikkanen , went through a lot of searching to find the correct BIOS. I noticed the BIOS that worked was ROM family 86EE and the ones listed below are both 86ED
Lookup using 27-D0057C
Lookup using your serial number
Both point to different web pages and both show F.56 and 86ED for the latest bios.
The SKU in that serial number lookup is 13Z70AAR and the ending R indicates a refurbished system.
I do not have any inside HP information and can only guess as to why the BIOS you need was 86EE and not listed in above URLs.
However, if I had known that your ROM SSID was 86EE I would have noticed it was missing in the BIOS version history and that the 86ED was not to be used.
It appears your system is supported in the HP cloud
HP is removing cloud recovery for system over 5 years old. You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character. If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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You might want to update the UEFI diagnostics
If a component is not tested then possibly it is in the updated version of UEFI diagnostics.
| HP releases newer UEFI diagnostics periodically. When you select F2 during boot you are requesting UEFI diagnostics. There is an updated diagnostics package Click Here Look for the phrase 'issues outside the OS', Expand the '+' symbol and click the DOWNLOAD button. The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button. When you press F2 to run diagnostics please ensure the version is the new one. |
The can be installed from a USB flash drive if necessary else run in windows
If you pass diagnostics then verify you have at least bios F.51
Try cloud recovery, it will have the original drivers.
HP Cloud Recovery Tool (Windows 10 and 11)
The HP Cloud Recovery Tool is an application developed by HP. It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.
Download tool here Microsoft StoreFor further information about this tool, click on the following link.
let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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The last bios that seemed to be useful as F.51.
Version: F.51 Rev.A Fixed in this release: - This is the initial production candidate BIOS F.51 for 2022 Win11 21H2 Mini-softroll.
All more recent simply were security fixes.
I just wanted to make sure you had DF.51 or a later
If you have f.51 ore newer then do not update the bios.
Since you passed the UEFI diagnostics then the Blue screen is likely a driver issue.
Do you have cloud restore?
HP windows drivers, all of them, are here
I noticed that Linux is not supported.
Intel has a support assistant for drivers
for nvidia graphics
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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HP Recommended
I do not know why booting the USB did not install the BIOS. There is no .exe file in that USB so you cannot just insert the USB and look for "setup" or "install". The laptop must actually boot up the USB as if it was the main drive.
If windows is working then download the F.51 or the latest and run it from inside windows
Was there a cloud recovery for your system?
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
8
0
0
HP Recommended
HP Recommended
I am glad you got the correct BIOS. Our senior expert, @Paul_Tikkanen , went through a lot of searching to find the correct BIOS. I noticed the BIOS that worked was ROM family 86EE and the ones listed below are both 86ED
Lookup using 27-D0057C
Lookup using your serial number
Both point to different web pages and both show F.56 and 86ED for the latest bios.
The SKU in that serial number lookup is 13Z70AAR and the ending R indicates a refurbished system.
I do not have any inside HP information and can only guess as to why the BIOS you need was 86EE and not listed in above URLs.
However, if I had known that your ROM SSID was 86EE I would have noticed it was missing in the BIOS version history and that the 86ED was not to be used.
It appears your system is supported in the HP cloud
HP is removing cloud recovery for system over 5 years old. You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character. If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
8
0
0
HP Recommended
HP Recommended
If you used the system for several hours (not just left it idle) and then got that error that indicates a possible stress or overheating problem.
This free app monitors CPU temperature
if you have a discrete GPU then this app can show graphic chip temperature.
I looked at your parts list and did not see an NVidia chip so possibly no discrete GPU.
Have you done a dust removal. Be sure the fans can move air through your AIO.
Cleaning without opening the PC
How to use air duster from WIKI how
https://www.wikihow.com/Clean-a-Laptop-with-Compressed-Air
General instructions for cleaning from HP tech.
https://www.hp.com/us-en/shop/tech-takes/how-to-clean-your-laptop#
This HP video shows how to clean air vents on your laptop.
I suspect the cloud recover is windows 10, not 11.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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