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Locked

‎10-08-2022 04:21 PM

HP Recommended
Product: HP All-in-One - 22-df0023w
Operating System: Microsoft Windows 10 (64-bit)

I am trying to repair an out of warranty AIO system HP All-in-One - 22-df0023w, the owner gave the power on password so I can get to the boot options using the ESC key but when I select F9 for the boot device options it asks for an administrator password that is unknown. What can I do about this so that I can use the cloud restore image ( getting that wasn't easy, but that is another story ) to get the machine going again?

Category:
1 REPLY 1

‎10-08-2022 04:52 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Regards,
MayS.

I work on behalf of HP
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