HP All in One Model 27 won't start up

[JasonH3]

Will not boot. LED on back of device shows that it is getting power. I've already unplugged, replugged. I've attempted to discharge the power with the device unplugged. I've unplugged the power cord and replugged there too. I am one month out of the one-year warranty and pretty frustrated. 

[Nal_NR]

Hi @JasonH3,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with your PC not powering on.

If you have performed all the steps from this document and still having issues, this unit might need service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[JasonH3]

Here's what is unacceptable: that my computer stops working one year and one month after purchase. It is also unacceptable that I then go and have to purchase a warranty to hopefully get some service THEN that warranty doesn't start for a whole MONTH. That is unacceptable. Then I have to call customer service, be told I will have to pay out of pocket for service on a one year and one month old computer, and the only thing that gets people to respond is for me to raise my voice and threaten to complain on Twitter and Facebook?!? Then I get "escalated" but still have to wait on a phone call or email. None of this is acceptable customer service. You just make people angry enough to complain, then leave them in that place. No, this is not an accepted solution. 

[Nal_NR]

Hi @JasonH3 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.