• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎09-29-2021 05:04 PM

HP Recommended
Product: HP 27-R104A A10
Operating System: Microsoft Windows 10 (64-bit)

Bought my All in One PC in 2018, had problems with PC crashing intermittently  when playing full screen video. The Mother Board was replaced under warranty, & didn't have any problems for a while. Now it has started doing it again. When the PC reboots, I get the message on screen, " The operating system did not shut down cleanly. Reconstructing cache metadata " 5 minutes later we are up & running again.

Category:
1 REPLY 1

‎10-01-2021 12:36 AM

HP Recommended

@KieranT -- yes, when Windows "crashes" while the disk-drive is being updated, the next restart of Windows must "repair" the file-system. So, what is causing the crash? Over-heating? Bad RAM? Failing motherboard? 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.