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Ktorres1
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Message 1 of 2
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HP Boot Loop

HP Recommended
HP Phoenix HPE h9 Series
Microsoft Windows 10 (64-bit)

My HP boot loops and nothing comes on, not the screen, power ports, anything... I've had the computer for over 2 years now and I have experienced the issue, although did not know the cause. The few times this has happened to me, it was only a few minutes then decided to turn on. Now it just gave up and doesn't want to turn on at all... Even after keeping it on awhile. I've tried unplugging my GPU and plugging it back in and other components in the computer. As that didn't fix this issue, whenever I take the GPU out and turn on the computer, it stays on. I've tried 2 GPU's that I have and still didn't work. Could this be the motherboard? Please let me know as soon as you can... It's been like this for almost a week now. Thanks!

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WAWood
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Message 2 of 2
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HP Recommended

@Ktorres1 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

Given that the PC starts up when you remove the graphics card, it COULD be the card.  But it could also be that the specific graphics slot has failed for some reason.  If your board has a second slot, you can try that to see if it makes a difference. Since different cards produce the same result, either all the cards have failed (which is unlikely) or the slot itself has failed.



I am a volunteer and I do not work for, nor represent, HP
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