cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
jjay0220
New member
3 2 0 0
Message 1 of 6
378
Flag Post

HP Compaq 6300 SFF Not recognising greater than 2GB RAM

HP Recommended
HP 6300 SFF Pro
Microsoft Windows 10 (64-bit)

HP Compaq 6300 SFF Not recognising greater than 2GB RAM, & that only works in slot 1. this was found after recent W-10 upgrade which caused the OS to fail. OS has been reloaded, Bios has been updated but problem 

5 REPLIES 5
itsmyname
Level 8
2,693 2,674 99 289
Message 2 of 6
Flag Post
HP Recommended

@jjay0220 -- remove the RAM from slot #1. Move the RAM from slot #2 to slot #1. 

Restart your computer, while tapping the ESC keyboard key.

When you see a start-up menu, choose to run the HP Hardware Diagnostic against that stick of RAM.

Pass? Fail?

 

Was this reply helpful? Yes No
jjay0220
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

PC will not boot if anything is in the other 3 slots. Also PC will not boot if anything larger than 2GB is used is slot 1, a good 4GB or 8GB will not work.

Was this reply helpful? Yes No
itsmyname
Level 8
2,693 2,674 99 289
Message 4 of 6
Flag Post
HP Recommended

@jjay0220 -- is this your computer: HP Compaq Pro 6300 Small Form Factor PC Specifications | HP® Customer Support

 

It lists 4 sockets for RAM, and support for 8 GB per socket.

 

Is the RAM the original that came with the computer, or some other RAM that you purchased separately?

 

Was this reply helpful? Yes No
jjay0220
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

It has been working 2 , 4GB & 2, GB, for a total of 12 GB for a long time. That stopped during recent W-10 Update, so ??????. Now slot 1 is the only one PC will boot to & only with no more than 2GB of Ram.

Was this reply helpful? Yes No
itsmyname
Level 8
2,693 2,674 99 289
Message 6 of 6
Flag Post
HP Recommended

@jjay0220 -- that is weird, especially if you have a 4GB memory-stick in the "DIMM #1" position.

 

I think that it is just a coincidence that the Windows Update caused the change in the motherboard's capability to recognize the 4 sticks of RAM.

 

When you first power-on your computer, immediately press ESC, to see a menu.

Choose either "Enter BIOS Setup" (where you can view the amount of RAM that is detected by the motherboard), or "run HP Hardware Diagnostics" (where it will report the amount of installed RAM, and will run extensive tests against the RAM).

 

Within Windows, can you launch the "System Restore" app on your computer, to "time-warp" your computer back to a date/time before the update was applied? I doubt that this will solve your issue.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation