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jjay0220
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HP Compaq 6300 SFF Not recognising greater than 2GB RAM

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HP 6300 SFF Pro
Microsoft Windows 10 (64-bit)

HP Compaq 6300 SFF Not recognising greater than 2GB RAM, & that only works in slot 1. this was found after recent W-10 upgrade which caused the OS to fail. OS has been reloaded, Bios has been updated but problem 

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itsmyname
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@jjay0220 -- remove the RAM from slot #1. Move the RAM from slot #2 to slot #1. 

Restart your computer, while tapping the ESC keyboard key.

When you see a start-up menu, choose to run the HP Hardware Diagnostic against that stick of RAM.

Pass? Fail?

 

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jjay0220
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PC will not boot if anything is in the other 3 slots. Also PC will not boot if anything larger than 2GB is used is slot 1, a good 4GB or 8GB will not work.

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itsmyname
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@jjay0220 -- is this your computer: HP Compaq Pro 6300 Small Form Factor PC Specifications | HP® Customer Support

 

It lists 4 sockets for RAM, and support for 8 GB per socket.

 

Is the RAM the original that came with the computer, or some other RAM that you purchased separately?

 

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jjay0220
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It has been working 2 , 4GB & 2, GB, for a total of 12 GB for a long time. That stopped during recent W-10 Update, so ??????. Now slot 1 is the only one PC will boot to & only with no more than 2GB of Ram.

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