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‎04-29-2020 10:49 PM

HP Recommended
Product: HP ENVY All-in-One - 24-n014
Operating System: Microsoft Windows 10 (64-bit)

Today my computer froze. So I held the power button to restart. Now my computer will not power on. The LED light that indicates power is working but i have a black screen. I have went through all the troubleshooting. I am at a lost as to how to fix this. HELP!

1 REPLY 1

‎04-30-2020 04:00 AM

HP Recommended

Hi

Hope this helps...

 

https://support.hp.com/us-en/document/c03518165

 

HP Notebook PCs - Computer Starts but Screen Remains Blank

 

 

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