HP ENVY Desktop - 750-524, MOBO Product info missing or invalid

[bsiegel1024]

Hello. 

I own the HP Envy Desktop - 750 - 524.

When I start the computer it comes up with the error message "Invalid or missing product information"

"The following product information programmed into the system board is missing or invalid."

I have downloaded the HP NbDmiFit 2.13. 

When I run the program in the BIOS after following the instructions, it comes up with another error: Vendor code not supported in this package."

Perhaps I tried applying an outdated version or one that is not compatible.

Please advise.

[Dilip_18]

Hi@bsiegel1024,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the  HP ENVY Desktop gets error Invalid or missing product information.

I have a few recommendations 

• Click on this link for Product Information not valid error message.
• Try doing Reset PC Keep my files and check if it works. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[bsiegel1024]

Hello HP.

Originally I tired following the link you provided. Upon initial inspection the hardware within the PC is all functioning as intended.

Do you have any advise as to which NbDmiFit X.XX goes with the 2017  HP Envy Desktop - 750 - 524 ?

Please advise.

Thank You.

[Dilip_18]

Hi@bsiegel1024,

Thank you for responding, I appreciate your time and effort.

You can click on this link for HP ENVY Desktop - 750-524 PC Product Specifications. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[bsiegel1024]

Hello Acer.

Unfortunately, I've already observed all links provided by the Acer forums.

Do you have any advice as to which patch number (X.XX) is associated with the correct NbDmiFit for the Envy 750, in order to register the correct Cat #, Serial # and Product #.

Thank You

[Dilip_18]

Hi@bsiegel1024,

Thank you for responding, I appreciate your time and effort.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!